software support prices - CSRNation2024-03-29T15:01:32Zhttp://csrnation.ning.com/forum/topics/software-support-prices?commentId=1736041%3AComment%3A1267407&feed=yes&xn_auth=noNo, I don't own a Diamante an…tag:csrnation.ning.com,2013-09-14:1736041:Comment:12827362013-09-14T00:36:35.456ZJudyhttp://csrnation.ning.com/profile/JudyRunes
<p>No, I don't own a Diamante and that is one of the reasons I will never own a Diamante. I don't want to ship my machine off so UPS can play Bounce the Box with my machine.</p>
<p>No, I don't own a Diamante and that is one of the reasons I will never own a Diamante. I don't want to ship my machine off so UPS can play Bounce the Box with my machine.</p> I wonder how the stenograph t…tag:csrnation.ning.com,2013-09-13:1736041:Comment:12828852013-09-13T15:42:29.158ZMartha Rhttp://csrnation.ning.com/profile/MarthaRuble
<p>I wonder how the stenograph technicians feel about not being able to work on the Diamante. It seems unfair to shut them out on that work. My local guy told me he was "able" to work on it in actuality but just not authorized to. Now the Mira parts are being phased out by SG and no longer available as of this year or next. Without all the ink mucking these machines up, seems there is not that much to maintain anymore, yet still these locals are being shut out of Diamante work. I am…</p>
<p>I wonder how the stenograph technicians feel about not being able to work on the Diamante. It seems unfair to shut them out on that work. My local guy told me he was "able" to work on it in actuality but just not authorized to. Now the Mira parts are being phased out by SG and no longer available as of this year or next. Without all the ink mucking these machines up, seems there is not that much to maintain anymore, yet still these locals are being shut out of Diamante work. I am surprised anyone still stays in business.</p>
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<p>Let's put it this way, the guy for the whole SF Bay area lives in a one-bedroom apartment, not married, no kids. Doesn't seem very fruitful for him.</p> Another reason why support is…tag:csrnation.ning.com,2013-09-13:1736041:Comment:12827292013-09-13T15:21:18.921ZKelli Combs (admin)http://csrnation.ning.com/profile/Kellicombsadmin
<p>Another reason why support is so important is this job is stressful enough as it is. When something goes wrong, I want to be able to get ahold of someone immediately and have it fixed. I'll pay a lot for peace of mind.</p>
<p>Another reason why support is so important is this job is stressful enough as it is. When something goes wrong, I want to be able to get ahold of someone immediately and have it fixed. I'll pay a lot for peace of mind.</p> Judy, you must not have the D…tag:csrnation.ning.com,2013-09-13:1736041:Comment:12828072013-09-13T15:09:55.554ZKelli Combs (admin)http://csrnation.ning.com/profile/Kellicombsadmin
<p>Judy, you must not have the Diamante. Stenograph doesn't let anyone work on this machine except Stenograph in Chicago. That's the bummer part. I'd like to take it to my local guy too but apparently you can't.</p>
<p>Judy, you must not have the Diamante. Stenograph doesn't let anyone work on this machine except Stenograph in Chicago. That's the bummer part. I'd like to take it to my local guy too but apparently you can't.</p> When Eclipse was having its c…tag:csrnation.ning.com,2013-09-13:1736041:Comment:12828822013-09-13T14:43:10.749ZJudyhttp://csrnation.ning.com/profile/JudyRunes
<p>When Eclipse was having its constant BSoD situation many years ago, I took a vacation from Eclipse and went over to DigitalCat for about two years. Eclipse figured out the issue and I came running back (maybe not immediately, I will admit). But I had to pay two years of back support and, yes, I balked. My husband paid for it and said "Happy Birthday." Since then I have never balked at paying Eclipse's support invoice because I've used the $79 software and I know which one works best for…</p>
<p>When Eclipse was having its constant BSoD situation many years ago, I took a vacation from Eclipse and went over to DigitalCat for about two years. Eclipse figured out the issue and I came running back (maybe not immediately, I will admit). But I had to pay two years of back support and, yes, I balked. My husband paid for it and said "Happy Birthday." Since then I have never balked at paying Eclipse's support invoice because I've used the $79 software and I know which one works best for me. Plus, I love being able to at my whim download the new versions that Jeremy is constantly working on.</p>
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<p>And I've NEVER had support on my writers. I like to be able to drive them to my tech and look in their eyes when I describe the issue I'm having. I'd never want to hand over my machine to the UPS man so it can be thrown around like trash. </p> Eclipse is $595 plus $40 for…tag:csrnation.ning.com,2013-09-13:1736041:Comment:12828782013-09-13T13:04:55.499ZKyunghttp://csrnation.ning.com/profile/Kyung
<p>Eclipse is $595 plus $40 for key insurance. I get 24/7 support. I love it!!! <br/><br/>I think that's well worth it for that price. And I can call them up for anything and everything if I have to. Plus that includes any updates and stuff.</p>
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<p>Eclipse is $595 plus $40 for key insurance. I get 24/7 support. I love it!!! <br/><br/>I think that's well worth it for that price. And I can call them up for anything and everything if I have to. Plus that includes any updates and stuff.</p>
<p></p> My software is $350 a year. …tag:csrnation.ning.com,2013-09-13:1736041:Comment:12828722013-09-13T01:27:01.240ZMary Jo Cochranhttp://csrnation.ning.com/profile/MaryJoCochran
<p>My software is $350 a year. Granted it doesn't do anything spiffy, but I write and it comes out. And that $350 a year includes support. If I want to buy it, it is $2,000. As for support, they email me and call me to ask how things are going. If I have a question I email them and I get a response back pretty fast. As for training, it's so simple, I really didn't need any. </p>
<p>Hardly anyone has heard of OpenWrite (made by Gigliatron-Stenocat). But as I said, I write and it comes…</p>
<p>My software is $350 a year. Granted it doesn't do anything spiffy, but I write and it comes out. And that $350 a year includes support. If I want to buy it, it is $2,000. As for support, they email me and call me to ask how things are going. If I have a question I email them and I get a response back pretty fast. As for training, it's so simple, I really didn't need any. </p>
<p>Hardly anyone has heard of OpenWrite (made by Gigliatron-Stenocat). But as I said, I write and it comes out.</p> Stenograph does offer group d…tag:csrnation.ning.com,2013-09-13:1736041:Comment:12828002013-09-13T00:12:59.264ZLisa Jasminhttp://csrnation.ning.com/profile/LisaJasmin
<p>Stenograph does offer group discounts to the reporters of large firms in the 40-50% range. I believe they will honor the discount pricing for a group of independent reporters. I plan on contacting them and asking for the number of reporters needed for the respective discounts. I have gotten a couple different answers.</p>
<p>They did tell me as part of receiving the discount all suppport agreements have to be entered into/renewed at the same time and paid with one check. Part of the…</p>
<p>Stenograph does offer group discounts to the reporters of large firms in the 40-50% range. I believe they will honor the discount pricing for a group of independent reporters. I plan on contacting them and asking for the number of reporters needed for the respective discounts. I have gotten a couple different answers.</p>
<p>They did tell me as part of receiving the discount all suppport agreements have to be entered into/renewed at the same time and paid with one check. Part of the reason for the discount is that they don't have to enter 30, 40 or 50 checks. </p>
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<p> </p> I didn't buy my software. In…tag:csrnation.ning.com,2013-04-24:1736041:Comment:12675772013-04-24T19:26:30.212ZEmily H.http://csrnation.ning.com/profile/EmilyHolley
<p>I didn't buy my software. Instead, I lease it for $79 a month, and it includes all updates and all the technical support I need. While I'd like the price to be lower, I think it is fair for what I am getting. After all, it's not like the software company is like Microsoft selling millions of copies of software. They probably only have a few thousand clients, so the cost has to be shared among fewer consumers. </p>
<p>I didn't buy my software. Instead, I lease it for $79 a month, and it includes all updates and all the technical support I need. While I'd like the price to be lower, I think it is fair for what I am getting. After all, it's not like the software company is like Microsoft selling millions of copies of software. They probably only have a few thousand clients, so the cost has to be shared among fewer consumers. </p> The expenses are so high that…tag:csrnation.ning.com,2013-04-24:1736041:Comment:12676952013-04-24T18:15:09.688ZMargaret McVeyhttp://csrnation.ning.com/profile/MargaretMcVey
<p>The expenses are so high that a lot of reporters will be forced out. I've heard that reporters in Ireland use the firm's equipment, so maybe that will happen here? I'm semi-retired and make so little now that I will not be renewing my software contract when it's due in August. I just can't justify it financially. And I know this is a common problem. I think our profession has become like hairdressing where it's either high end or subsistence wages. And we have an age problem too. I…</p>
<p>The expenses are so high that a lot of reporters will be forced out. I've heard that reporters in Ireland use the firm's equipment, so maybe that will happen here? I'm semi-retired and make so little now that I will not be renewing my software contract when it's due in August. I just can't justify it financially. And I know this is a common problem. I think our profession has become like hairdressing where it's either high end or subsistence wages. And we have an age problem too. I wonder what the average age of a court reporter is now. </p>