Stenograph's Customer Service - CSRNation2024-03-28T10:19:37Zhttp://csrnation.ning.com/forum/topics/stenograph-s-customer-service?commentId=1736041%3AComment%3A1264833&feed=yes&xn_auth=noyes, I know who it is. We've…tag:csrnation.ning.com,2013-03-30:1736041:Comment:12651252013-03-30T18:16:19.355ZEric Gilliamhttp://csrnation.ning.com/profile/EricGilliam
<p>yes, I know who it is. We've already emailed each other on it. Hope it works out for her. </p>
<p>yes, I know who it is. We've already emailed each other on it. Hope it works out for her. </p> Thanks, Eric
I'll email her…tag:csrnation.ning.com,2013-03-30:1736041:Comment:12652422013-03-30T17:59:29.011ZKelli Combs (admin)http://csrnation.ning.com/profile/Kellicombsadmin
<p>Thanks, Eric</p>
<p></p>
<p>I'll email her right now with Terri's email address. You know who my friend is, Eric. She's thinking about getting the Passport after trying yours at my house. She loved the touch and now that Eclipse has worked out all the bugs.....</p>
<p>Thanks, Eric</p>
<p></p>
<p>I'll email her right now with Terri's email address. You know who my friend is, Eric. She's thinking about getting the Passport after trying yours at my house. She loved the touch and now that Eclipse has worked out all the bugs.....</p> Hi Kelli,
I've always dealt w…tag:csrnation.ning.com,2013-03-30:1736041:Comment:12648372013-03-30T17:49:10.454ZEric Gilliamhttp://csrnation.ning.com/profile/EricGilliam
<p>Hi Kelli,</p>
<p>I've always dealt with Terri Wilson, t<a href="mailto:twilson@stenograph.com">wilson@stenograph.com</a> , here in SF. I think she covers the peninsula too. Super nice and very helpful (at least with me).</p>
<p>Eric </p>
<p>Hi Kelli,</p>
<p>I've always dealt with Terri Wilson, t<a href="mailto:twilson@stenograph.com">wilson@stenograph.com</a> , here in SF. I think she covers the peninsula too. Super nice and very helpful (at least with me).</p>
<p>Eric </p> Who is the SG person locally?…tag:csrnation.ning.com,2013-03-30:1736041:Comment:12648332013-03-30T16:26:59.474ZKelli Combs (admin)http://csrnation.ning.com/profile/Kellicombsadmin
<p>Who is the SG person locally? I'd love to have my friend do that. I never thought of that idea. </p>
<p>Who is the SG person locally? I'd love to have my friend do that. I never thought of that idea. </p> Yes, I would try to get a hol…tag:csrnation.ning.com,2013-03-29:1736041:Comment:12650042013-03-29T21:29:23.068ZMartha Rhttp://csrnation.ning.com/profile/MarthaRuble
<p>Yes, I would try to get a hold of an SG person locally and take it over and show it to her/him (this is regarding the Diamante) Maybe they can help be your advocate. It could be somebody simply forget to do it or thought they did it and are now CYAing. </p>
<p>I have never had a 30-minute wait from SG and never had them not call me back that day out of the 2 dozen times I have called them for help over the years. I don't understand why SG customer service is always getting trashed. I know…</p>
<p>Yes, I would try to get a hold of an SG person locally and take it over and show it to her/him (this is regarding the Diamante) Maybe they can help be your advocate. It could be somebody simply forget to do it or thought they did it and are now CYAing. </p>
<p>I have never had a 30-minute wait from SG and never had them not call me back that day out of the 2 dozen times I have called them for help over the years. I don't understand why SG customer service is always getting trashed. I know it's one of Kelli's favorite subjects but still...(ha ha)</p>
<p></p>
<p>but then I've never NOT kept up my contract, so I've never encountered those problems with updating.</p>
<p>The only negative is that they are not available in the evening or weekends without a special fee being charged, which I could see would be a problem in an emergency, but I've never needed it.</p>
<p></p>
<p>CIndy Chartman over on Depoman can answer lots of questions if you post over on Depoman site, so there is lots of help, and she stops by almost every day.</p>
<p></p> I called Stenograph two days…tag:csrnation.ning.com,2013-03-29:1736041:Comment:12650932013-03-29T20:34:12.735ZCarol A.http://csrnation.ning.com/profile/CarolAndersen
<p>I called Stenograph two days ago to find out where my "audio" was since I ordered it two weeks ago. I was told it would be an update, and to call technical support. I called support, and they said the wait was 30 minutes, although I could leave my number and I will be called back in the order they received my call. Needless to say, they never called me back. I called back later that evening, and they were closed. Since my support doesn't include nights apparently, I had to wait until…</p>
<p>I called Stenograph two days ago to find out where my "audio" was since I ordered it two weeks ago. I was told it would be an update, and to call technical support. I called support, and they said the wait was 30 minutes, although I could leave my number and I will be called back in the order they received my call. Needless to say, they never called me back. I called back later that evening, and they were closed. Since my support doesn't include nights apparently, I had to wait until the next day to call, only to find out that the audiosync I purchased on their website is an update, and they walked me through it. I wish they would have just put it on their website that it is not a disk, but an update. I was also mad that when I purchased Case 13, it didn't automatically come with audio. When I called to find out why I didn't get it, they said since I didn't have it on Case 3.2, I didn't get it with 13. Meanwhile, I wish the rep would have told me when I bought it, since it was only $95 more. I have to admit though, their rep was very nice to me.</p> Have her talk with a local SG…tag:csrnation.ning.com,2013-03-29:1736041:Comment:12649032013-03-29T18:51:47.779ZMarge Teilhaber (TILE hobber)http://csrnation.ning.com/profile/MargeTeilhaber
<p>Have her talk with a local SG person and maybe bring the machine to that person to prove the point. Hopefully that helps break through this mess. To further prove the point, maybe Buddy at TopCat Steno could take a look and see from the innards what, if any, work was done. </p>
<p>Have her talk with a local SG person and maybe bring the machine to that person to prove the point. Hopefully that helps break through this mess. To further prove the point, maybe Buddy at TopCat Steno could take a look and see from the innards what, if any, work was done. </p> I think she should insist on…tag:csrnation.ning.com,2013-03-29:1736041:Comment:12650852013-03-29T18:25:46.297ZKerry Fhttp://csrnation.ning.com/profile/KerryFremerman
<p>I think she should insist on talking to the customer service supervisor there to get it straightened out. That is not right.</p>
<p>I think she should insist on talking to the customer service supervisor there to get it straightened out. That is not right.</p>