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Comment by Delicia Struss on September 15, 2012 at 18:36

Judy, as far as I know, Stenograph is still the only one.  I have a tray and mini keyboard I can sell you a little cheaper than Stenographs.  I bought it and never used it.  If you'd like to make a deal, e-mail me.  :)

Comment by Judy on September 15, 2012 at 18:32

I'm considering buying a Diamante.  I have two questions:

1) Is Stenograph still the only company that is permitted to repair them, or have they now trained other places to repair them?

2) How do you attach a mini keyboard to the writer (if you even can)? 

Comment by Debbie Taggart on December 7, 2011 at 17:51

Anyone have a problem with the computer/Eclipse not recognizing the com port for the Diamante?  I guess with Eclipse, even though I use a USB cable to connect, it still is recognized through the com port.  My computer registered the Diamante on Com port 7.  Now when I'm connected, it's not showing up as being there.  This worked fine for two days then suddenly stopped working and I can't get it back.  Anyone else have a problem like that?

 

Comment by Karen Goldenberg on April 16, 2011 at 10:22

Kelli,

I'm sorry.   But I don't agree with "everyone knows."   I've been almost 100% satisfied with my relationship with Stenograph.   I've owned stenograph writers since I began as a CR student.

Please drop a note to Dawn at Customer Service.   Or drop a private email to Cindi Hartman (Stenograph Angel).   They will probably direct you to a caring, helping Stenograph customer rep, i.e., if you feel that your local rep is not helping you.

 

Bubbie Karen

 

 

 

Comment by Kelli Combs on April 16, 2011 at 10:07

I think everyone knows how difficult Stenograph is to work with; zero customer service.  I doubt they would work with me.  I guess I could ask, though.  Cant hurt.

Comment by Karen Goldenberg on April 16, 2011 at 9:56

Kelli,

I haven't had one bit of trouble with my Diamante.  Perhaps, you have a "lemon."   I'd ask Stenograph to exchange it for you, not to fix yours, but to get a "new" one.   For the price we pay, you should have one that works properly.

Bubbie Karen

Comment by Kelli Combs on April 16, 2011 at 9:22

I really like the Diamante, but it still stacks.  Also, it splits my strokes (one stroke) into three lines.  Pretty frustrating.  If I down the anti-stacking feature, it stacks more. 

 

I wish I could just have a machine that does not stack/split, period.  Overall, though, out of all the machines I have had, I like it the best.

Comment by Kar Cook on March 27, 2011 at 8:31

I think I am going to get the Diamante.  So.....I don't have it yet...but I still want to join your group so you can tell me how GREAT it is!! 

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