Hi, All!

I'm wondering if anyone has had to use the Diamante backup battery. I was in a big job, saw the battery alert come on, and then discovered I didn't have my charger with me. I died a thousand deaths while I waited for my husband (thank GOODNESS he was home, only 15 minutes away) to bring the charger to me. Looking through the manual later I was reminded of the backup battery which is supposed to last another 8 hours or so after shutting down the displays. I'd like to hear your experiences with the backup battery, looking for answers on whether I can really trust it. And if it shuts down the displays, did it continue to transmit to the laptop? What actually happened? What shut down and what continued to work?

I realize now I should have called for the charger, then gone straight back on the record, but hindsight is 20/20. I did order a second battery and charger to leave in my bag, but does anyone want to weigh in with their battery experiences, whether good, bad, or ugly? Thanks a bunch, friends.

~Michelle in TN

up

Heidi Belton

Yes, Michelle, I had this happen. No charger. battery dying. All-day job. No husband to rescue me. Called support. They assured me the backup battery would take over. But they advised me to, on a break, shut off machine, take out main battery pack and turn machine back on. My display no longer worked, but I did make it thru the rest of the job with audio, realtime too. Hurray!
1
Apr 30, 2011

CSRNation

Diamante Users

Backup battery?

I realize now I should have called for the charger, then gone straight back on the record, but hindsight is 20/20. I did order a second battery and charger to leave in my bag, but does anyone want to weigh in with their battery experiences, whether good, bad, or ugly? Thanks a bunch, friends.

Heidi Belton