Hi, I have been trying to hookup to attorneys on and off for about 4 years now, but in the area I generally report in, there are so few attorneys who request realtime hookup that I am having a hard time getting consistent results. Just when I get it down, something changes in the hardware department.
I was wondering if someone would walk me through what they do as far as troublshooting, equipment, etc. to be successful with LiveNote or Summation. I have been using a 4 port USB hub, so that I can allow for additional hookups. From the hub, I have a USB to Serial cable that connects to my multi-line with 5 serial cable outputs, that then have to have Serial to USB cables on the end of that to fit into the attorney's laptop because no one seems to have a serial port anymore. If you can imagine what that looks like, troubleshooting can be quite a challenge with all of those cables. Most of the time attorneys ask me to get them started with their software, i.e. LiveNote or Summation and I do not know how to get them started on their end. I probably need to take a LiveNote class or seminar for that part of it.
Any input would be great. I know there are successful hookups happening out there. Thanks, Jennifer