Welcome to CSR Nation
I'm writing because I have been completely unable to access my CaseCatalyst software this morning.
I had trouble twice last week, but after I restarted my computer, it was fine. Yes, it was unusual, but I worked through it. I have Norton antivirus, so I don't think it's a virus.
Anyway, I cannot get into CaseCat and would appreciate any help you can offer. I was thinking of possibly reloading my cat software, but I don't know if I have to uninstall first, then reinstall. Also, will that affect my existing files?
Yes, I will probably call Stenograph today, but I would appreciate any comments from anyone who has experienced this before.
Thanks, y'all :)
Why would you probably call SG today? Get on the phone immediately!
This problem won't affect your existing files. They're backed up to various sources I hope. The only advice I have is to call SG and let them take remote control of your computer. It's possible you have a super-duper virus and have to bring your computer to an expert for detection & removal.
I'd love to know what tech support had to say. Just curious how you fixed it.
I restarted my computer for a second time, and BINGO! It is working just fine ever since. I ran a complete Norton scan, and nothing cropped up. I have a second laptop that duplicates my first laptop so if anything happens I have a backup.
Anyway, that's for your concern. Dodged a bullet...for now :)