Ever had this happen? Catalyst/Computer

[Kerry F]

I was on a job today and on page 6 my realtime on my laptop screen stopped.  The Diamante was still going fine.  I asked to stop the depo for a sec.  I opened a new file for realtime and started up.  It went for about 25 pages and the realtime on the laptop stopped again.  At the recess I opened a new file again, third time, changed oulets on the wall and plugged the Diamante cable into a different USB port.

Went for  30 pages, stopped again.  After the job was over, I ended out of everything and tried to listen

to my audio on one of the three files on my laptop to find a word I needed.  I know what happened screws the audio up on the laptop.  I'm just taking the whole job off the Diamante and tranning it.  It is all in tact.

When I tried to play the audio from any of the three files on my laptop I get a message screen that popped up "Recording device not working propertly."  It showed it was playing my audio, but no sound.

After I loaded the videographer's MP3 file to my laptop, it copied, but wouldn't play any sound.  Gave me the same messge. 

Also, I had to shut down my computer each time the realtime stopped, Catalyst would not respond to closing the file.

I get home and now all the audio if fine on my laptop and everything plays.

This is a pretty new laptop, never had much trouble with it, no antivirus on it, never goes online.

Running XP.  Any ideas what could have done this????

Thanks,

 

[Marge Teilhaber (TILE hobber)]

What an awful situation.  Let us know what tech support tells you.  

[Kerry F]

I don't have current support with Catalyst..........bet they wouldn't know anyway.  I got this message on the computer error log:

 

The IPSEC services terminated with the following error:

the authentication service is unknown.

[Marge Teilhaber (TILE hobber)]

Oh boy.  Very troubling because it could happen tomorrow.  I have no insight to offer.  I've had a variety of connection problems over the years but not similar to this.   Good luck troubleshooting and fixing the problem!

[Rosalie DeLeonardis]

I can't explain your audio problem, but when my real time would stop it was because my cable from my writer to my laptop was bad.

[Kerry F]

Thanks Rosalie, good point........maybe it is the cable.  My audio seems fine now.

When I got home it worked perfectly.  Haven't hooked up to realtime to test it yet though.

Good point about the cable, if it's bad, it might have zapped the computer and made the

audio whacky for a bit.

How long had you had your cable?  Mine's probably 2-1/2 to 3 years old.

[Rosalie DeLeonardis]

I think the cable I'm using now I purchased in 2010, so I think I better purchase another one.  I remember they used to last a long time, but now they seem to last only two years.  I do not wrap my cable up.  Tech support had told me before that when you wrap it up, it ends up breaking the little wires inside, so now I just lay it, back and forth, in my bag.

[Glen Warner]

Hi, Kerry.

I Goggled your error message, surrounded it by quotes, but only ended up with a couple of hits.

Deleted a few extraneous words and added more quotes, and found this explanation of what IPSEC Services are:

http://smallvoid.com/article/winnt-services-policyagent.html

I also found this message:

My advice is to set ipsec service to manual, as you don't need it, unless you are using remote access control (Rasman) or other special applications requiring control or encryption of traffic between your PC and others (you would know if you did,'normal PC use does not).

To set the service to manual:

Click start, run, type services.msc, click OK or press enter.
In the window that opens in the right pane scroll down to IPSEC services. Double click on it to open its property window. In the startup type dropdown box, select manual. Click Apply, OK. Restart your PC check that the warning in event viewer does not recur.

Of course, I'm not up on all this stuff; just found it from a Google search ... but you might want to ensure there is a restore point set up in case this doesn't work properly.  Once you've followed the instructions, ensure you can realtime to other computers.  Ideally you want to replicate  the length of time  you spent before the first error occurred ... and, of course, it should go without saying that you want to ensure your USB ports aren't set to go to sleep after so many minutes .....