A good friend of mine has a delicate problem, and she asked me how I thought she should handle it. I figure I'd lay it out here in the discussion thread and ask your advice.
She has a contract with an administrative hearings board to provide court reporting services.
A few months ago, she started using a new freelance reporter. He seemed nice enough, shows up on time, et cetera.
Well, she got a call from her client today. They asked that she not send him anymore. They said he had a smell. When she tried to press her point of contact (POC), the POC informed her that she is just relaying the message that they don't want this court reporter to come back because he had a smell. She couldn't find out what kind of smell it was. I mean, could it be feet, perspiration, smoke, dirty clothing?
How would you handle this? She doesn't want to hurt the guy's feelings.