These are the basics that I would love from an agency
Pay me on time
Pay me correctly - if you say this is the page rate, please pay me the page rate discussed plus any and all additional items discussed.
If there is an error in billing on your part - when I bring it to your attention, please correct it as soon as possible.
Note - I do not care about the type of work or the amount of pages - these are things that are beyond the agency's control.
In return, I think an agency should be able to expect the following from a reporter:
A reporter who arrives at the deposition on time or early.
A transcript that is on time.
A perfect transcript (just kidding) No one is perfect. How about a transcript that is done to the best of the reporter's ability with the understanding that verbatim and perfection is the goal we're striving for.
These are the basic mininums necessary to promote good reporter/agency relations.
In short, like love please don't make promises you can't keep. If you don't promise me the moon, I won't expect it. If there are issues, talk to me.
I would love to hear from agencies on what they expect from a good reporter.
I would also love to hear from reporters about what they expect from a good agency.
Page rates are not the issue here, but the type of support we're getting and providing to the agency and vice versa.