Debbie Landi's Blog (5)

Agency Owners-10 day turnaround...what to do when reporters don't comply

Some time during my 30 year + career, the 10 business day turnaround became the norm for transcript delivery.

Other than leaving one's staff reporters off calender, if possible, are there other remedies that anyone uses for reporters that are missing the deadlines? Do you diminish their pay in any way? Is there any way to motivate reporters to turn their work in timely?

Other than leaving them off calender, which is the most practical, but not always possible. I'd… Continue

Added by Debbie Landi on August 23, 2009 at 19:39 — 8 Comments

FIRM OWNERS-What do you call your "handling or administrative fee"

I have now just spent the better part of 3 weeks attempting to vigorously pursue past due invoices....VERY frustrating. It seems to me it's the few that pay within 30 days and at least 85% of those ordering reporters/copies take over 90 days + to pay.

I am now in the mindset of 'pre - billing' for carrying costs of these attys but am at a loss as to what or how

to describe this other than administrative fee. We already have a p+h fee, of course.

Does anyone else have… Continue

Added by Debbie Landi on July 8, 2009 at 11:30 — 6 Comments

COD'ers stopping their checks after transcript pick up

Has anyone has the situation arise where you have COD'd someone because they are well known in the community not to pay and have the stop their check after they've been to your office to pick up the transcripts?

Has anyone filed a police complaint for larceny and had success this route? Or have you tried another route?

Added by Debbie Landi on April 30, 2009 at 23:41 — 13 Comments

Ordering the Video without the transcript

I'd be interested in some feedback as I have a new 'first'....which was ordering a copy of the videotape and not the transcript. Is there a custom and practice regarding just selling someone a copy of the video? I suppose I could make it the cost of the actual transcript but.....

Added by Debbie Landi on December 10, 2008 at 11:39 — 1 Comment

Holding transcripts for payment of account balances

What do you do if your client wants a transcript and yet hasn't paid their bill in a year?
Do you hold that transcript 'hostage' until they bring their account current? Is there some law about us
no longer extending credit...including a transcript they need for trial...until they bring their account current?

Any help or guidance would be most appreciated.

Added by Debbie Landi on July 8, 2008 at 19:44 — 3 Comments

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