PROBLEMS WITH AUDIO SYNC

HAS ANYONE HAD A PROBLEM WITH THEIR AUDIO SYNC WHERE FOR THE FIRST 100 PAGES OR SO EVERYTHING IS FINE AND THEN THE AUDIO SYNC IS OFF BY APPROXIMATELY 5 MINUTES FOR THE DURATION OF THE JOB?

I'M USING CASE CATALYST 9.

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Permalink Reply by Irene Cordova on February 23, 2014 at 12:26
Hi Sandra, I've had this happen to me. What I did was delete some earlier audio files that I didn't need anymore. It did help synchronize the audio with the transcript. I'm not sure what machine you're using, but if that doesn't help, don't forget you have your SD card that has your audio.
Permalink Reply by Sandra Fernald on February 23, 2014 at 12:40
Thank you, Irene, I'm going to give it a try :)
Permalink Reply by Janiece Young on February 23, 2014 at 13:13

I'm curious, Sandra, is the file from your writer or your computer?  If it is from your writer, which writer do you have?

Thanks,

Janiece

Permalink Reply by Sandra Fernald on February 23, 2014 at 13:19
My writer is a diamanté but the audio file is from my computer
Permalink Reply by Janiece Young on February 23, 2014 at 13:20

How strange.  I am a CC user and I have never had that happen.

Permalink Reply by Sandra Fernald on February 23, 2014 at 13:30
Yeah, me neither. The last two long jobs I've had this has happened :(
Permalink Reply by Janiece Young on February 23, 2014 at 13:31

Sandra, have you told Stenograph?

Permalink Reply by Marge Teilhaber (TILE hobber) on February 23, 2014 at 14:09

Long-time Catalyst user.  The only time this happens is if you change your computer clock time while in a RT file.  You still have audio (find it using Windows Explorer in your usr\Sandra folder) but audiosynch is killed.  If it's not that, then you have a serious problem.    Let us know what you learn from SG tech support.   Can't be having this happen again.

Permalink Reply by Sandra Fernald on February 23, 2014 at 14:10
Not yet. I'll call tomorrow.
Permalink Reply by Janiece Young on February 23, 2014 at 14:26

Sandra, I ditto what Marge said, please let us know what you find out.

Permalink Reply by Sandra Fernald on February 23, 2014 at 15:05
Marge, I did change my clock in realtime. At least now I know what I did to create this problem. I know that doesn't fix this issue with this job, but going forward I won't make the same mistake. Thanks for your input :)
And thank you, Janiece, as well :)
Permalink Reply by Marge Teilhaber (TILE hobber) on February 23, 2014 at 16:30

Just takes one time to do that to learn that lesson forever.  The good news is that you have audio.  The bad news is if you need to do a readback that was a big mess, you're on your own. The good news is that it'll never happen again.  If I forget to synch with VAOFR and realize it after RT file has started, either VAOFR changes time or we're off.    No need to bother calling SG actually.  This is totally what happened.  Happened to me once and you can be sure it'll never happen again!

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