Hi everyone! I hope all are doing well. I made my decision about CR and ordered the CRAH program and I am loving it! It is the program for me!!! All that being said, I am having trouble with my steno machine stacking. I have adjusted the key tension and the spacing. I think it has something to do with this silver thing that touch's the paper against the platen. I don't think it has quite enough pressure. I've tried calling the steno tech support, but they were not able to help me - the only suggestions they had was to fan the paper and change the paper to a fresh pad. And oh yes, spray the paper tray with Static Guard. I think I'll have to send it in, but I don't want to be without my machine!!!! YIKES! ANY other ideas anybody could have would be appreciated.