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Eclipse (Advantage) Made Me Pay Postage for the V5 CD

So my mail carrier rings the doorbell today. I open the door and see she's holding my Eclipse CD in her hand. She says they didn't pay postage, and there's a big fat red "POSTAGE DUE" stamp on the CD case. It was $1.20. No big deal, right? I pay $600/year for support, which INCLUDES my updates. I guess the once-every-few-years postage was not included in that $600. Did it break my bank or kill me to fork out $1.20? No. Tacky? Absolutely.

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Permalink Reply by Roberta-Anne Schmitt on August 8, 2011 at 21:32

Well, you could have done what I did and just order the V5 Workbook for $65 and they sent my update CD with the book! Only $65!!! I'm in NY so I don't know about the ZIP code situation - I think they sent it b/c they were sending me the book.

Anyhoo, I've been on 5 since at least February/March and I just love it! I have had VERY few issues with it and am on the very latest version, which is one up from the CD. As they say, JUST DO IT!

:) And if you're on FB, join the Total Eclipse Facebook Group - there's just so many trainers on there who are posting so many different things that are just sooooooooooooooooooooo helpful!!!

And btw, Kelli, I should have definite info on the Eclipse V5 seminar with Julie no later than the end of this week!!! Will keep you posted!

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Permalink Reply by Kyung on August 8, 2011 at 22:09

I picked my up at the NCRA convention exhibit hall. Currently it is sitting on my desk.

Yes, you have to get a code for your key just like when you upgrade from the last major upgrade.

Oh, btw, totally tacky. Probably an error on their part. I think you should demand your money. It's the principal.;))

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Permalink Reply by Kelli Combs (admin) on August 10, 2011 at 8:15

I wouldn't hold your breath getting your money back; ain't going to happen.

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Permalink Reply by Mary Jo Cochran on August 10, 2011 at 8:20

You hit a good point. What probably happened was a human does the postage (maybe a 20-year-old, first job), miscalculated the postage, didn't get enough on it, and it went out the door. The post office got it right. And you had to pay the difference.

I was a legal assistant for many years. I can't tell you how many times I miscalculated the postage or got something and we had to pay additional postage. We pop in the wrong zip code, or the machine is too sophisticated for us to operate and we can't figure it out and we end up guessing.