Settings for audio and for stacking on Diamante

[Ellen J. Frankovitch]

Hi - I recently purchased a refurbished Diamante after using the Passport original - what a difference!  But I have two questions:

The first is - what settings do you find work best for the audio?  I write with my laptop hooked up and so that has great audio but the Diamante is muffled - I know people have clear audio and since my mic is considered really good I think it's my settings.

And the next question concerns stacking - which seems to be increasing.  I have the two rollers rolled to the lowest tension and still have that issue.

If it's relevant, I'm on Eclipse.

Any suggestions would be appreciated - thank you for your time!

[Montrell Vann, RMR, RDR, CRR]

Hi, Ellen

My audio settings on the Diamante are microphone gain, 110.41% (0-200%); headphone volume, 62.20% (0-100%). These settings seem to provide me with a good recording. However, the Luminex audio recording is phenomenally outstanding and even better.

As far as the stacking, you may want to adjust your "split/stack adjustment" setting. Go to Setup, More, and Keyboard. You can make an adjustment to the keys you are having stacking trouble with. I would also advise contacting Stenograph, or whichever company you purchased it from, and get some guidance from them on your stacking issue. Hope this helps!

[Ellen J. Frankovitch]

Thank you so much!  New knew about the split/stack adjustment - will try tonight!