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Comment by Joelle on September 28, 2021 at 15:40

Help!! I have an infinity writer, does anyone know a repair person in NY?

Comment by Kelli Combs (admin) on October 16, 2014 at 7:47

I have the Impression.  I'd change a few things about it, like it has no (Mark) key like the Diamante does.  You have to frequently take out the SD cards to format them or your writer won't work.  With the Diamante, you can format it right there in the Diamante.

Other than those two things, it works pretty well.  I use it everyday.

Comment by Glen Warner on October 16, 2014 at 0:05

Kyung has one ... and I'm working on getting her review up on Cheap and Sleazy!

(Sorry, Kyung! I've been a bit distracted, what with all the hacking going on of late!)

Comment by Lisa Berryhill on October 14, 2014 at 18:55

Anybody out there who has experience with the Impression? I've been thinking about getting one for a while now but wanted to wait until more people buy them and they get the bugs, if any, out.  Thanks!

Comment by Lisa Berryhill on March 20, 2014 at 20:58

It's time for a new writer. Anybody know about the Impression?

Comment by Quyen on October 9, 2011 at 10:05

My "yes" stroke come out "why he" sometimes too.  I've tried defining that as "yes" in my dictionary, but that doesn't fix it!  :(

Comment by Amanda Leigh on October 9, 2011 at 9:45

One more year to pay on Diamante and, although I have come to like it well enough, I am going to buy something else this time next year.

Comment by Kelli Combs (admin) on October 9, 2011 at 9:12

Janet, I have that problem with my Diamante all the time.  I get three and four strokes in one and also Y/E split for yes, and sometimes one stroke is split into three. 

If I adjust the splitting down, it stacks worse.  If I adjust the stacking down, it splits worse.  No happy medium.

 

I may call them this week since I'm off work to see if they have any suggestions.  It's frustrating in RT when I know I hit the stroke correctly and the stroke is split in two or three. 

Comment by Janet on May 3, 2011 at 7:59

 

I just recently sent my Diamante in for an adjustment.  The loaner was sent right away.  I must say I could not wait to get my Diamante back.  I couldn't get the right balance on the loaner.  It was either stacking or splitting.  In one instance, I got "being why he" for "yes."   It also had the follow-on strokes.  For example, the question mark, STPH, followed by STH.  It did it on the answer and comma strokes too.  That's something I've had with my Diamante, but not like this one.  I've never had that happen on any other writer.  

 

Where do you keep the wheels set?   I have both of mine all the way forward.

 

I got mine back within a week, and I'm thrilled to have it back.  It's working great.

Comment by Kelli Combs (admin) on May 2, 2011 at 20:34

Mary Ann, I have sent my Mira in for service and I personally felt like Stenograph didn't fix anytyhing.  When I got the machine back (btw, brand new writer) it was worse than when I sent it in.  I finally just ended up keeping the loaner because it worked better than my writer after they sent it back.  It literally would stack ten or more strokes in one line.  Pretty scary.  They made me feel like I was crazy and exaggerating.

 

I wish you the best of luck sending your machine in.  I am sure you have read many posts about Stenograph's customer service.   You are on the same forums I am on and not too many people are all that happy with their service.    Maybe you can fix it on your own with a little tweaking first before sending it in? 

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