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Comment by Linda Robinson on July 1, 2009 at 13:07

I've done the ribbon thing. In fact, I have two relatively new ribbons. I bought this machine used form a former student a few months ago. I'm student so I can't go paperless. I don't have a contract with Stenograph ( I wonder how much that costs?). I'd go with the steno Dr., but I've already paid Lee's for basic maintainece on this machine. The issue is that it works fine in his office, but after I get it home, and write on it for a few minutes, it starts with the half letters. How much does the Steno Dr. charge? If I sent it to him and I have the same issue, I'll be very unhappy.

Comment by Karen Goldenberg on July 1, 2009 at 1:37

Linda,

Do you need a new ribbon? Maybe it's worn in certain spots. I can't think of what it could be, but I'd be on the phone to the repair place. I'd also call Stenograph. Do you have a contract with Stenograph for your writer?
Maybe it's time to really consider paperless. You have the screen to read, you have realtime on your laptop, and you have your disk backup.

Bubbie Karen

Comment by Melinda McDonald on June 30, 2009 at 21:38

Steno Doctor is where I go for maintenance on my Stentura. I used to go to Lee but I like Steno Doctor better. They'll send you a packing box to ship your machine in. Don't waste your time driving back & forth to the city.

Comment by Linda Robinson on June 30, 2009 at 19:44

O.k. I thought it was taken care of. Advice please. I've taken my stenture back to Lee's in San Francisco (actually I sent it to him) and picked it up a few days later. A couple of days after getting it back, it still printing half letters, but I think it's even worse. What should I do? It works fine when I in his shop and even for a little while at home. I can't afford to keep sending/taking this machine in. San Francisco is 80 miles away from where I live.

Comment by Linda Robinson on May 14, 2009 at 22:00

no problem. It'll be taken care of. Thank goodness I have my stand-by manual. I started to sell it to another student.

Comment by Karen Goldenberg on May 14, 2009 at 19:03

Linda,

Oh, indeed. Since I write paperless, I only see the screen. So when you originally posted: "when I write, the letters do not print completely," I'm thinking (and incorrectly) that the only place I see my writing is on my LCD screen. Hence, I suggested the adjustment to the LCD screen.

Sorry for the confusion.

Good luck,

Bubbie Karen

Comment by Linda Robinson on May 14, 2009 at 18:06

Actually Karen, it's not the desplay on the machine, it's the print on the paper. I asked my teacher and then the department head. Turns out my machine needs a minor adjustment. Which means another trip into the city (San Francisco, CA to be exact)

Comment by Karen Goldenberg on May 8, 2009 at 16:33

Linda,

Sometimes by accident you move the dial on the back of the writer that controls the LCD screen brightness. Look at the back of your writer for a black circle with a slit through the middle. Take a screwdriver and turn the knob ever so slightly one way. See if this changes what you see.

Good Luck,

Bubbie Karen

Comment by Linda Robinson on May 8, 2009 at 14:48

Can anyone diagnose this problem I'm having? lately when I write, the letters do not print completely. I can see the tops of the letters, but not the bottoms. No matter how hard I press (and who has time to press that hard anyway). Help please.

Comment by Marla Sharp on November 16, 2008 at 19:41

Has anybody ever had their motherboard go caput on them? I did just this spring. An $1100 repair - for a used part! I ended up getting it fixed but also bought a ProCat Stylus. Then had buyer's remorse after I had an expensive few months of vacation, getting engaged, getting married, going on a honeymoon. I tried to sell it to recoup at least some of my credit card debt, but it didn't sell.

Anyway, what happened to me was I only had one AC adapter on me, and it was fraying. It ended up breaking before a job. I called the agency, ran around town trying to find someone to fix it. The first place plugged it in, updated the internal software, then it went kablooey, wouldn't turn on. Then I had to take it to the Steno Doctor in Orange, CA, to get the motherboard replaced.

Must've had a surge with the frayed AC adapter. Lesson learned. Always keep a new, spare adapter with you.

Just thought I'd share.