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Comment by Linda Robinson on July 1, 2009 at 13:07

I've done the ribbon thing. In fact, I have two relatively new ribbons. I bought this machine used form a former student a few months ago. I'm student so I can't go paperless. I don't have a contract with Stenograph ( I wonder how much that costs?). I'd go with the steno Dr., but I've already paid Lee's for basic maintainece on this machine. The issue is that it works fine in his office, but after I get it home, and write on it for a few minutes, it starts with the half letters. How much does the Steno Dr. charge? If I sent it to him and I have the same issue, I'll be very unhappy.

Comment by Virginia Kling on July 1, 2009 at 3:14

I've had similar problems and I spent many hours and days on the phone with Stenograph. My main problem was the ribbon doing fine and then about 2 hours later it would write like it was a year old or something. Here is what they suggested to do. Try this and if it is still bad then it may be the machine.


1. spin the ribbon a minimum of 20 times when you first get it. On the back side of the ribbon is that little wheel, put a pen tip in it and spin it or twist the blue knob in your machine.

2. If it still writes light drop a few drops in that same area where the wheel is and let it sit for an hour or more and then spin it again.

I find that I have to spin the ribbon everytime I start a class. It's annoying but at $20 a ribbon I put up with it.

Comment by Karen Goldenberg on July 1, 2009 at 1:37

Linda,

Do you need a new ribbon? Maybe it's worn in certain spots. I can't think of what it could be, but I'd be on the phone to the repair place. I'd also call Stenograph. Do you have a contract with Stenograph for your writer?
Maybe it's time to really consider paperless. You have the screen to read, you have realtime on your laptop, and you have your disk backup.

Bubbie Karen

Comment by Melinda McDonald on June 30, 2009 at 21:38

Steno Doctor is where I go for maintenance on my Stentura. I used to go to Lee but I like Steno Doctor better. They'll send you a packing box to ship your machine in. Don't waste your time driving back & forth to the city.

Comment by Linda Robinson on June 30, 2009 at 19:44

O.k. I thought it was taken care of. Advice please. I've taken my stenture back to Lee's in San Francisco (actually I sent it to him) and picked it up a few days later. A couple of days after getting it back, it still printing half letters, but I think it's even worse. What should I do? It works fine when I in his shop and even for a little while at home. I can't afford to keep sending/taking this machine in. San Francisco is 80 miles away from where I live.

Comment by Linda Robinson on May 14, 2009 at 22:00

no problem. It'll be taken care of. Thank goodness I have my stand-by manual. I started to sell it to another student.

Comment by Karen Goldenberg on May 14, 2009 at 19:03

Linda,

Oh, indeed. Since I write paperless, I only see the screen. So when you originally posted: "when I write, the letters do not print completely," I'm thinking (and incorrectly) that the only place I see my writing is on my LCD screen. Hence, I suggested the adjustment to the LCD screen.

Sorry for the confusion.

Good luck,

Bubbie Karen

Comment by Linda Robinson on May 14, 2009 at 18:06

Actually Karen, it's not the desplay on the machine, it's the print on the paper. I asked my teacher and then the department head. Turns out my machine needs a minor adjustment. Which means another trip into the city (San Francisco, CA to be exact)

Comment by Karen Goldenberg on May 8, 2009 at 16:33

Linda,

Sometimes by accident you move the dial on the back of the writer that controls the LCD screen brightness. Look at the back of your writer for a black circle with a slit through the middle. Take a screwdriver and turn the knob ever so slightly one way. See if this changes what you see.

Good Luck,

Bubbie Karen

Comment by Linda Robinson on May 8, 2009 at 14:48

Can anyone diagnose this problem I'm having? lately when I write, the letters do not print completely. I can see the tops of the letters, but not the bottoms. No matter how hard I press (and who has time to press that hard anyway). Help please.

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