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ProCAT

A group for ProCAT users

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Latest Activity: Jun 28, 2020

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Autobrief 2 Replies

Started by Lisa Berryhill. Last reply by Lisa Berryhill Nov 24, 2019.

ProCat 2 Replies

Started by Heather Roseman. Last reply by Heather Roseman May 22, 2019.

Winner upgrade HELP 1 Reply

Started by Jennifer Roux. Last reply by Jennifer Slomann Jun 12, 2018.

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Comment by Heather Roseman on January 24, 2017 at 16:34
Also...does anyone have a touchscreen? And do you have issues with it and realtime?
Comment by Heather Roseman on January 24, 2017 at 16:26
You're having the same problems I am having then. Toshiba seems to be tough to find these days too, in my opinion. I've heard the same about Asus. I've also heard that HP laptops haven't worked well in general. I'm stuck. And I don't want to spend $1300! Let ya know if I find something!
Comment by Ciara on January 24, 2017 at 16:25

Hi there. I have used Toshibas as well and never have any issues. My friend uses an HP and a desktop her boyfriend made. She seems to have a lot of issues with the software freezing up. 

Comment by Christina on January 24, 2017 at 16:19

Hi, Heather.  

I have only used Toshiba laptops.  I was thinking of going with another brand and was looking at a Lenovo.  But then I saw on a Facebook group that people were complaining of all the issues they have had with Lenovos.  Of course, there are always those who say they swear by them.  I've heard that Asus laptops are good from some people.  I feel rather gun-shy to even look at another brand to be honest. Of course, without the Satellite option on Toshiba, the laptop that has the specs I want is over $1300.  Not exactly what I want to pay.  If you get another brand, please comment again about what you got and how you like it.  

Comment by Heather Roseman on January 24, 2017 at 16:10
Hi all!
Interested in hearing what brands of laptops some ProCat users have. Looking to purchase the new Xpression and need a new laptop. I've bought Toshiba the last two times, but I'm looking for other ideas. Thanks!
Comment by Kelli Combs (admin) on October 8, 2016 at 7:02

ProCat blocked me from posting on their page; they only want positive feedback and no negative comments apparently.

Comment by Donna Leigh Scott on October 7, 2016 at 20:58
So sorry to hear that. I got my Impression last year in January and it's a dream. No problems with it at all. In fact, yesterday I was so glad I had it because my laptop would not record so I used the writer's recorder and tech walked me through dumping the job after he took control of my laptop to see what happened to my sound. I've dealt with ProCat for probably 20 years and have always had excellent customer service and been treated very well. In fact, they have bent over backwards for me and often at no charge. I'm not sure how you can build a writer that has keys closer together than normal. Mine seems the same as my Flash as far as spacing of keys but with a lighter and easier touch. Anyway, so sorry to hear of someone having a bad experience.
Comment by Kelli Combs (admin) on October 7, 2016 at 20:11

I have an Impression writer that I bought about three years ago and I do like the writer. I talked a friend into buying the new Impression this year. Well, apparently there have been some tweaks and things are not the same. I even tried to write on the writer and the keys are way too close together, which makes you have more mistakes. I was thinking of buying it from her because I felt so bad, but my writing was terrible on the new machine. Procat has blocked me from posting any feedback about their writers; guess they only want positive reviews. Here is my friend's post to me today about the new Impression, which I feel so bad:

I have decided to sell my writer. I just can't even bring myself to work on it. It's just crazy. I started to set it up the other day after the company tweaked it for me, and as soon as I started to play with it, I just couldn't do it. I don't want the learning curve. My wrist still bothers me from the first time I wrote on it for those two days. I really don't want to put the time in on it. I probably should, but I have this mental block about it. I don't like how the screen doesn't drop down, I don't like how I just don't feel I can ask questions to the company about it because I always have to go through the lady that answers the phone who was down right nasty to my in an email, and I just have such a bad taste in my mouth over everything that went on with this writer Anyhow, just wanted your input on ways to sell it. I noticed on Ebay they sell writers, so will probably post there. Do you have any other suggestions. It is brand new, I wrote on it twice (oh, yeah, you wrote on it once too).

Lori, sales rep, reached out the other day in an email and asked me how it was going and if I was using the machine. I told her no, that I wasn't going to use it and did she have any suggestions on selling it. Hmm, never heard back from her again. I bet her nasty boss told her to not reply back and just leave it alone. Not sure why she didn't get back to me, really, but expected her to reply if only to say sorry to hear that and I really can't advise you on selling or some such thing, but anyhow...

Comment by Christina on September 15, 2016 at 14:52

Chris, did they call you back?  Are you calling 800.966.1221?  That's the number I call and have always had someone call me back in a timely manner.  Also, what kind of service contract do you have?  I only have the business hours plan so would not expect any help at times other than those.  There's a 24-hour plan and an extended plan, which is 9 am - 9 pm, as well as the business hours plan.  

Comment by Lisa Berryhill on April 23, 2016 at 11:18

Thanks, Rosie. I had to call support, but evidently you have to go into Edit page Headers and then press the space bar.

 

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