I have been a reporter for eight years but took a five-year break from it to pursue another career. Well, I'm back! I've since updated my software to Case Catalyst 8 and have a newer laptop, Dell. First depo, I noticed my audio sound was very poor. Almost sounds like someone was covering the mic (which was not the case). I have to keep listening to the audio over and over to figure out some spots. And sometimes, I could barely hear it. So I figured I hadn't used the mic in five years so I need a new one.
I purchased a new one through Martel. Same problem. Audio sound will start off fine, then something throws it off. There's no specific time it will happen. Could happen towards the beginning, middle or end and it will continue through the end of the transcript. Lately, though, it's happening by Page 2. The quality is actually getting worse & worse! Martel was no help. Stenograph was very little help. They suggested a few things but then he said that it may be a problem that nobody may be able to help me out with?? They both basically said "Don't know what to tell ya."
What could be throwing off the recording quality? Could something be running in the background that's interfering with it? I figure, who better to ask than other reporters? I'm in desperate need of correcting this problem. Any suggestions or advice is welcome! Thank you!!!