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Comment by Tricia Annebid on June 8, 2016 at 4:07

LightSpeed users. Help!! I have a new computer and some how I am stacking. "By the" is coming out as "bit" and other wacky stuff. What do I fix/change in the settings? On a job and the transcript is terrible!!

Comment by Roxanne Weaver on February 28, 2014 at 14:20

And there are config files that others use that you can try. That may help, as well.

Comment by Roxanne Weaver on February 28, 2014 at 13:55

Anne - No, everything isn't lost. It writes to the SD card. You can translate from that.
There's a Stenovations DigitalCat Lightspeeds users group on Facebook. The LS manual can be downloaded from Greta there, as well as other information.
I don't use Bluetooth, so I'm no help there.

Comment by Anne Vosburgh on February 28, 2014 at 11:30

A couple of questions about the Lightspeed...

1)  If for some reason the LS loses connection to the laptop, it stops writing to the SD card completely and everything from that point until restarting is lost - correct?  Is there a way to make it keep recording your strokes?

2)  Is there somewhere I could send my notes and settings for someone to analyze what's wrong and help me adjust it?  I find I don't truly understand what I'm doing, so I have lots of stacking and misstrokes.  

3)  Are there some easy, accurate instructions on setting up Bluetooth?

For me, the positives still outweigh the negatives, but it's not smooth sailing.  I doubt my realtime will ever be what it was before the LS, but I'm open to doing ANYTHING I can to make this work, because I'm not going back to a regular machine!!

Comment by Kelli Combs (admin) on February 7, 2014 at 12:11

Well, unfortunately, the LS did not work out for me.  I sent it back to Stenovations today.  There was also a flaw discovered with the writer when tech support looked at the "raw" notes.  The mistakes I was making with this writer was just overwhelming.  

With as much technical RT work as I do, there is just no way I could ever take this writer.  It's just been sitting at home for the last two weeks.  I did take it on a Work Comp job I accepted because this is the only job I felt comfortable taking with the LS.  There were so many mistakes, it was shocking.  

This is the second time I've bought an LS and had to return it.  Very disappointing.

Comment by Janet on February 4, 2014 at 16:01

Roxanne - Thank you!  My LS is working...

Comment by Janet on February 4, 2014 at 16:00

Woo Hoo!  I got my LS working again thanks to Stenovations Support!  Thankfully it was a wrong setting I had in Case -- I had Baron Tx instead of Smartwriter -- oh well -- live and learn!  I Love my LS!!  Thank you, Kelli, for your help today, too!

Comment by Roxanne Weaver on February 4, 2014 at 15:06

I don't know on CaseCAT, but on DigitalCat you have to be sure the correct USB port is being used for the writer as is selected in DigitalCat.

Comment by Janet on February 4, 2014 at 7:09

Thanks Kelli - It looks like I'll have to call tech support. :-(

Comment by Kelli Combs (admin) on February 4, 2014 at 6:56

I've never had that problem but my girlfriend did.  There is a certain order it has to be done in.  First start your laptop, then hit on the LS icon and wait for that to boot up, then go into your CAT software and then you should be good to go.  Don't go into CAT software first.  

If that doesn't work, call tech support.  

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