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10.1 and above 2 Replies

Started by Christine. Last reply by Christine Dec 14, 2009.

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Comment by Chris on Saturday

I called in to tech support a week ago and we made some tweaks to my Impression.   I still have one issue in that I am getting number translation like I'm hitting the number bar, but I don't use it.  Examples:

5u6 for off

2345 for that

4ou78 for how many

Can anyone suggest how to fix this?  I'm under time constraints.


Comment by Chris on September 15, 2016 at 15:18


Finally heard back.  Thx.

I had called during business hours.

It's all good.

Comment by Christina on September 15, 2016 at 14:52

Chris, did they call you back?  Are you calling 800.966.1221?  That's the number I call and have always had someone call me back in a timely manner.  Also, what kind of service contract do you have?  I only have the business hours plan so would not expect any help at times other than those.  There's a 24-hour plan and an extended plan, which is 9 am - 9 pm, as well as the business hours plan.  

Comment by Chris on September 15, 2016 at 8:00

How many times do you have to call procat before they'll return your call?

I'm needing to get some info from customer service.   Crickets.

Is there a secret door or magic password?

Comment by Lisa Berryhill on April 23, 2016 at 11:18

Thanks, Rosie. I had to call support, but evidently you have to go into Edit page Headers and then press the space bar.

Comment by Rosie Samples on April 23, 2016 at 10:53
Do a new section break on the page before, go to certificate page, edit header, Control E (page setup), check the clear the header and OK. That should do it (I could it in my sleep). How have you been doing it all along? I know someone, not on Procat, who whites-off the page number. We do what we have to do, I guess. lol
Comment by Lisa Berryhill on April 23, 2016 at 9:22

I'm trying to suppress the page number on the certificate page. Does anyone know how to do that?  TIA

Comment by Lisa Berryhill on February 11, 2016 at 18:01

Anyone with the Impression ever have any audio issues?

Comment by Donna Leigh Scott on October 1, 2015 at 15:07
The time on my impression is off too. Not sure how to change it.
Comment by Lisa Berryhill on October 1, 2015 at 14:27

Went on a video depo with the Impression and accidently changed the hour when syncing with the videographer. Does anyone know if there any way to change it back after the fact?


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