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ProCAT

A group for ProCAT users

Members: 45
Latest Activity: on Saturday

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10.1 and above 2 Replies

Started by Christine. Last reply by Christine Dec 14, 2009.

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Comment by Chris on Saturday

I called in to tech support a week ago and we made some tweaks to my Impression.   I still have one issue in that I am getting number translation like I'm hitting the number bar, but I don't use it.  Examples:

5u6 for off

2345 for that

4ou78 for how many

Can anyone suggest how to fix this?  I'm under time constraints.

Thx

Comment by Chris on September 15, 2016 at 15:18

Christina,

Finally heard back.  Thx.

I had called during business hours.

It's all good.

Comment by Christina on September 15, 2016 at 14:52

Chris, did they call you back?  Are you calling 800.966.1221?  That's the number I call and have always had someone call me back in a timely manner.  Also, what kind of service contract do you have?  I only have the business hours plan so would not expect any help at times other than those.  There's a 24-hour plan and an extended plan, which is 9 am - 9 pm, as well as the business hours plan.  

Comment by Chris on September 15, 2016 at 8:00

How many times do you have to call procat before they'll return your call?

I'm needing to get some info from customer service.   Crickets.

Is there a secret door or magic password?

Comment by Lisa Berryhill on April 23, 2016 at 11:18

Thanks, Rosie. I had to call support, but evidently you have to go into Edit page Headers and then press the space bar.

Comment by Rosie Samples on April 23, 2016 at 10:53
Do a new section break on the page before, go to certificate page, edit header, Control E (page setup), check the clear the header and OK. That should do it (I could it in my sleep). How have you been doing it all along? I know someone, not on Procat, who whites-off the page number. We do what we have to do, I guess. lol
Comment by Lisa Berryhill on April 23, 2016 at 9:22

I'm trying to suppress the page number on the certificate page. Does anyone know how to do that?  TIA

Comment by Lisa Berryhill on February 11, 2016 at 18:01

Anyone with the Impression ever have any audio issues?

lisa.berryhill9@gmail.com

Comment by Donna Leigh Scott on October 1, 2015 at 15:07
The time on my impression is off too. Not sure how to change it.
Comment by Lisa Berryhill on October 1, 2015 at 14:27

Went on a video depo with the Impression and accidently changed the hour when syncing with the videographer. Does anyone know if there any way to change it back after the fact?

 

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